FAQ
Frequently asked questions
Quick answers about quotations, claims, renewals and our insurance solutions.
What types of insurance does MASA INSURANCE offer?
We offer personal and business insurance solutions, including motor, travel, property, medical, marine, life and other specialist covers.
How can I request an insurance quotation?
Fill in the quote form on this website, or contact us by phone, WhatsApp or email. Our team aims to respond within 24 hours on working days.
Does the website display insurance prices?
No. We prepare quotations based on your requirements and the information needed by the relevant insurer.
How do I know which insurance is right for me?
Use the Coverage Finder or contact our team to discuss your personal or business requirements.
What information is needed for a quotation?
Requirements vary by insurance type. Our team will advise which details and documents are needed.
Can I insure more than one vehicle?
Yes, subject to the insurer's underwriting requirements. Contact us with the vehicle details.
What is the difference between compulsory motor and All Risks insurance?
Compulsory motor generally covers specified third party liabilities, while All Risks motor may also cover damage to the insured vehicle, subject to its terms.
Does travel insurance cover medical emergencies?
Many plans include emergency medical benefits, but limits, exclusions and assistance procedures vary by plan.
Can a company insure its employees?
Yes. Group medical and other business insurance solutions may be available according to the company's needs and insurer approval.
What should I do after an accident?
Call the MASA hotline immediately on 71 181 900 and follow the instructions provided.
How long does a claim take?
The timeframe depends on the incident, the insurer's assessment and whether all required documents have been submitted.
Can I renew my policy through MASA?
Yes. Contact our team to arrange your renewal and confirm the required information.
Can I access MASA's policy system through the website?
No. For anything about your policy, contact our team by phone, WhatsApp or email.
How can I apply for a job at MASA INSURANCE?
Use the application form on our Careers page, or send your CV to r.ammar@masa.com.lb. A cover letter is not required.