Had an incident? Call us first.

What to do

1. Make sure everyone is safe and get urgent help if needed.

2. Call the MASA hotline on 71 181 900 immediately.

3. Follow the instructions you receive. Do not arrange repairs, admit liability or agree to any settlement before you are told how to proceed.

4. Keep every document: reports, photos, invoices and receipts. Your insurance page lists what is usually needed.

Processing time depends on the type of incident, the insurer's assessment and how complete the supporting documents are.

Claim steps by insurance type

Each insurance page explains the usual steps and documents for that type of claim.

• Motor, Compulsory
• Motor, All Risks
• Travel
• Home and Property
• Business and Shops
• Engineering
• Liability
• Workers Compensation
• Medical, Individual
• Medical, Family
• Medical, Group
• Expat Health
• Marine and Cargo
• Life and Savings
• Other Insurance Needs